Delivery Information
Engineered Delivery – White Glove Service
At Green Power, we recognize that the assembly of a mobility scooter can present significant challenges to those with limited mobility.
Therefore, Green Power:
provides flexible delivery options at times to suit your personal circumstances;
handles the delivery, setup, and installation of your scooter at your home;
takes the time to fully demonstrate your scooter to you so that you can quickly learn how to safely use the full functionality of your scooter;
provides you with a pack containing a completed handover sheet, a general instruction and maintenance guide applicable to all scooters, and a specific user manual for your particular scooter for your ease of reference.
Order Processing
All orders are processed within 2-3 days of receipt, with the majority of orders being processed on the same day.
Geographical Coverage
Green Power provides delivery in Great Britain (except for any island not connected by a road bridge to the mainland) with directly employed engineers who cover the majority of the country every week.
We would normally expect delivery in Great Britain (except for any island not connected by a road bridge to the mainland) within 5-7 working days of our acceptance of your order.
As a guide, 83% of our deliveries are completed within 3 working days of acceptance of the customer order, and 92% are completed within 4 days of acceptance of the customer order.
If you live in Northern Ireland or on any island that is part of Great Britain but not connected by a road bridge to mainland Great Britain, please contact customer service.
Typically, for customers based on such islands, we would not provide an engineer but would supply any parts and provide reasonable assistance to a local engineer chosen by you to enable proper setup.
We would normally expect delivery in mainland Spain (not including the Canary Islands), Germany, Italy, Poland, Belgium, Denmark, or Sweden within 5-10 working days of our acceptance of your order.
Typically, for customers based in such countries, we would not provide an engineer but would supply any parts and provide reasonable assistance to a local engineer chosen by you to enable proper setup.
Free Shipping & Shipping Method
Depending on the size of your order, it will be delivered free of charge by Green Power (with an engineer) in Great Britain (except for any island not connected by a road bridge to the mainland) or by DHL, Redhead International, or TNT.
Please note that your order will be delivered to the front door of your property.
Pickup Option
You can also pick up your scooter from our warehouse at Portrack Grange Road, Portrack Lane, Stockton-on-Tees, TS18 2PH. Please provide at least five working days’ notice to our customer service team if you intend to collect your scooter from our Stockton site.
Packaging
All our scooters are properly packaged for maximum protection during the shipping process.
In some instances, if deemed necessary, partial or minor disassembly of your scooter may be required to better protect the item.
